Privacy Policy

1. Who we are

This website (shopion.ro) and the Shopion brand are operated by URBAN GETAWAY SRL, a company registered in Romania.

• Company: URBAN GETAWAY SRL
• Sole registration code (CIF): 42332935
• Trade Register no.: J2020002919403
• Registered office: Bdul. Camil Ressu 3 Bl. 13A, Sc. B, Et. 7, Ap. 75 Cod 031731
• Contact email: hello@shopion.ro

We are the data controller for the personal data processed through this website, in accordance with the EU General Data Protection Regulation (GDPR) and applicable Romanian law.

2. What data we collect

We only collect the data you choose to send us. Specifically, when you use our contact form, we collect:

• Your name
• Your email address
• Your phone number (optional)
• Your store URL (optional)
• Your platform (optional)
• The message you send us

We may also process limited technical data automatically generated by our hosting server (such as IP address and browser information) for security and to keep the website running. We do not use Google Analytics, advertising pixels or any tracking or profiling tools.

3. How we use your data

• To respond to your enquiry and provide a quote
• To communicate with you and provide our services if we work together
• To keep our website secure and functioning
• To comply with our legal and accounting obligations

4. Legal basis for processing

We rely on the following legal bases under the GDPR:

• Consent — when you voluntarily submit the contact form
• Contract — to provide services you have requested
• Legitimate interest — to keep our website secure and to respond to enquiries
• Legal obligation — where we must keep records for tax or accounting purposes

5. Third parties and processors

We use a small number of trusted services to run this website. These may process limited data on our behalf:

• Our hosting provider — stores the website and any form submissions
• WPForms — powers our contact form
• SpeedyCache — improves website performance (technical cookies only)
• TranslatePress — provides the Romanian/English versions of the site
• Google Fonts — loads the fonts used on the site; this may transmit your IP address to Google’s servers
• CookieAdmin — records your cookie consent choice

We do not sell or rent your personal data to anyone.

6. How long we keep your data

We keep contact form submissions for up to 24 months from our last contact with you, after which they are deleted — unless a longer period is required by law (for example, accounting records) or unless we are in an ongoing business relationship, in which case we keep the data for the duration of that relationship plus any legally required period.

7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request a copy of your data (portability)
• Withdraw consent at any time

To exercise any of these rights, email us at hello@shopion.ro. You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP, dataprotection.ro).

8. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with an updated date at the top.

10. Contact

For any questions about this policy or your personal data, contact us at hello@shopion.ro.